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Have questions? We're here to help. Reach out to Family First Foundation any way that works best for you.
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Service Area
- Crown Point
- Merrillville
- Schererville
- Hobart
- Saint John
- Cedar Lake
- Surrounding Northwest Indiana
- Limited Chicagoland Service
Important Notice
This service provides non-emergency medical transportation only. If you are experiencing a medical emergency, call 911 immediately.
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Frequently Asked Questions
How do I book a ride?
You can book a ride by calling us at (219) 555-0100, texting us, or filling out our online booking form. We'll confirm your appointment details and pricing right away.
How far in advance do I need to book?
We offer same-day rides when available, as well as scheduled appointments. For recurring rides (like dialysis), we work with you to set up a consistent schedule. We recommend booking at least 24 hours in advance for better availability.
Do you serve areas outside your primary service zone?
We provide extended service throughout Northwest Indiana and limited service to Chicagoland. If you're unsure whether we serve your area, contact us directly at (219) 555-0100 or email info@familyfirst.org.
What if I need assistance during the ride?
Our drivers are trained to assist passengers with mobility challenges. When you book, let us know about any special needs (walker, cane, wheelchair, etc.) so we can prepare appropriately.
Is this service available 24/7?
We offer both daytime and after-hours service. After-hours rides may include additional fees. Call us to discuss your specific scheduling needs.
Are your vehicles accessible?
Yes, our vehicles are clean, well-maintained, and designed to accommodate passengers with mobility challenges. Please mention any special accessibility needs when booking.